Seller Fulfilment Policy

For all the products sold by the seller or for all the services provided by the seller to the users of the platform, the seller fulfilment policy is applicable for the purpose of return. The Seller shall at its discretion, shall undertake to process a return request from the user and further the seller will intimate the Company of such request and only then the user will receive the refund of the payment as informed by the seller.

Company Fulfilment Policy

For all the products sold by the Company and for all the services provided by the Company, the Company shall undertake to process the users refund and the Company shall be at its discretion to undertake to accept such return or refund request from the User.

Return Terms of the Company

The platform and the Company shall accept returns based on the fulfilment policy as specified above. The User shall have to raise a request for a return within 24 hours from the time of delivery of the products if the product is incorrect or if the order is damaged.

The Company nor the seller will entertain any return request due to deficiency in the quality of the products or due to delay in the delivery. Further, the return will be accepted only on satisfaction of the following conditions.

1. The products placed on the return request shall not be used and should be in the original conditions with all the packaging material and in the same manner as it was delivered to the User.
2. The User shall additionally provide the original copy of the invoice delivered with the package during the return process.
3. Further, we will accept a return if the product is incorrect as that ordered by the user and the one delivered to the user and will not entertain any request for a return if the same has been due to quality of the products.

The platform shall not entertain any request for refund for particular services such as the services provided by the

1. Tailor
2. Beautician
3. Fashion Designer Services

For raising any request for the return of the products, the user shall have to place a request by sending an E-mail to return@terzishop.com. Additionally, the Company will then update the user to place a request for the return and provide the additional details pertaining to the return and the User shall ensure to pack the order in the same and similar manner as delivered to the user and at the expense of the user shall resend the products to the address mentioned in the email.

The Company hereby inform the User to initially purchase the product and verify the quality before making any bulk purchases on the platform.

Refund Terms of the platform

The Company will firstly undertake to receive the returned products and further shall undertake a thorough inspection on the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 7 working days from the date of receipt of the products by the Company.

All refunds shall be issued only for the part of the order returned by the user and not for the entire invoice amount. All refunds shall be subject to such statutory deductions as may be specified.

The company does entertain Exchange of the product if the same is defective on the delivery of the product. If the User wishes to exchange the same, the user may do so by raising a request for the exchange and the user shall be provided with the same product purchased initially by the user upon the user returning the defective product back to the company.

For the purpose of a return, refund or such other clarification, the User shall have to visit the platform.

The return process is as follows:

1. The customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
2. Once the claim is verified as genuine and reasonable, they will initiate a credit request for the customer.

The Company at its sole discretion may cancel the user's service request after the payment is made, if the Company:

1. if it suspects a User has undertaken a fraudulent transaction, or
2. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
3. for any reason outside the control of the Company.
4. if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of service specifications and pricing, and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.